Shipping Policy

Shipping policy
This Shipping Policy explains order processing, delivery options, costs, and limitations for purchases made on our website; please read it with our Terms of Use and Return & Refunds Policy.

Orders are processed within 1–2 business days after payment confirmation; orders placed after the daily cutoff of 12:00 PM IST, on weekends, or on public holidays are processed the next business day.

Domestic delivery options typically include Standard (3–7 business days), Expedited (2–4 business days), and Express (1–2 business days); timelines are estimates and may vary due to carrier delays, weather, or peak seasons.

Shipping fees are shown at checkout based on weight, destination, and service level; free shipping thresholds, if offered, apply to the cart subtotal after discounts and before taxes and are limited to eligible regions.

Carriers used may include [Delhivery/Blue Dart/Xpressbees/DTDC/India Post] for domestic shipments and [DHL/FedEx/Aramex] for international shipments; tracking details are emailed or SMSed once the order ships.

Risk of loss transfers upon carrier pickup unless local law requires otherwise; please verify your shipping address carefully as undeliverable or redirected parcels may incur re‑shipment charges.

We currently ship within [India] and to selected international destinations; some pin codes or countries may be excluded due to logistics, regulatory controls, or carrier restrictions—see the serviceable list at checkout.

International customers are responsible for customs duties, taxes, and import fees where applicable; customs clearance can extend delivery timelines and may require you to provide ID or additional documentation.

For health and regulatory reasons, we cannot ship to P.O. boxes, APO/FPO addresses, or locations where supplements are restricted; orders to such addresses may be cancelled and refunded.

Multiple‑item orders may ship in separate parcels without extra charge; shipping confirmations and tracking links will be provided for each parcel when split shipments occur.

If a package shows “delivered” but cannot be located, check with household members, neighbors, and building security; report within 48 hours so we can open a carrier trace—resolution may take 5–7 business days.

Visible damage at delivery should be noted with the carrier and photographed; report transit damage within 48 hours with outer box, inner packaging, and product photos so a replacement or claim can be processed.

Order changes or cancellations can be made before fulfillment begins; once a label is created or the parcel is picked up, changes require using the returns process or a redirect fee if the carrier allows.

During promotions or peak periods, processing and transit times may be extended; express services may be temporarily paused when capacity is limited to maintain service quality.

For shipping questions, serviceability, or special requests, contact: [10 One Nutrition], [care@10onenutrition.com], [+91 93540 74901], hours: [Mon–Fri, 10:00–18:00 IST]; include your order number for faster assistance.